- Reduce and control costs
- Increase productivity
- Improve service levels
- Understand and meet your true demand
- Use time more effectively
- Improve work life balance
- Increase labour flexibility
- Manage seasonality and volatility
11.5% Labour cost saving
Staff turnover reduced by 10%
- We provide the structure to guide your project to successful implementation
- We can be as involved as you want us to be; from high end strategic advice to providing working time audits and strategic reviews
- We use our vast experience, knowledge and specialist tools to recommend solutions to increase profitability and productivity
20% increase in throughput
Manufacturing efficiency increased by 30%
- WORK Scheduling: Powerful shift pattern and rota design tool
- WORK Management: Comprehensive labour resource management system
- WORK Time: Delivers real-time labour supply information
- WORK Employee Self Service: Empowers employees to manage time off and other workforce variables efficiently
Time saving of 25% in day-to-day
organisation of labour
Gleneagles
“Committed Days” at the Gleneagles Hotel
A member of the Leading Hotels of the World®
Background
The Gleneagles Hotel implemented an annual hours system to address its reliance on large numbers of casual staff and unpaid informal overtime during times of heavy demand. Such a reliance meant the hotel risked not being able to offer the consistently high quality service on which it had built its name as an internationally renowned luxury resort, and with more than 500 staff employed in a diverse range of job roles, from the hotel's accommodation and restaurant staff, to people operating the leisure activities and facilities, including three golf courses and a golf academy, falconry, off-road driving, shooting, an equestrian school and a spa and leisure club, there was a high volatility and seasonality of demand for staffing per day, per week and per year. In addition, the location of the hotel meant a labour supply was not assured, and casual labour, split shifts and unpaid overtime resulted in a high staff turnover.
Solution
Using a historic analysis of business throughput and forecasted estimates for the coming year, a staffing system based on the annual hours concept was implemented according to known events and other seasonal peaks and troughs in demand at the hotel. Models were developed to give staff a long-range roster pattern of work and rest days, creating a “Committed Days” scheme, and then formalised as required two or three weeks in advance, with pre-scheduled rest days remaining the same as far as possible. All hours worked were recorded, and a bank hours scheme put in place to give additional flexibility.
Results
Gleneagles piloted the scheme with managers in the Food and Beverage Department. The difficulties arising from split shifts and unpaid overtime were eliminated and work patterns were planned for the most effective and efficient utilisation of labour against demand. Contingency plans were put in place, but staff turnover was reduced by approximately 10%, and in 2001, the system allowed for a 20% increase in throughput, with little additional demand for staffing. Cost savings and the reduction in turnover and more proactive recruitment policies have been of great significance, and the system has created a platform for other organisational changes through promoting a culture of time awareness and measurement for improved customer service and greater staff flexibility.
Our clients include
Solutions across all sectors
2012
Events, Forums & Training Days
As well as providing consultancy and software tools for working time change strategies, we also host educative working time change events which we run periodically throughout the year.
Forthcoming Events
Working Time Change Masterclass
28th February 2012, The Royal Holloway University of London
“How Lean Employee Resourcing can reduce costs and meet the customers rising expectations”
This particular Masterclass targets the challenges faced by the public sector.
Working Time Change Forum
14th & 15th March 2012 , The 6th Annual Working Time Forum
“The Economic and Financial case for change and the principles of Lean Employee
Resourcing”
Suitable for both private and public sectors
Feed-back from previous delegates:
“The speakers were most relevant because of the practical information given regarding the implementation of annualised hours” Wessex Water
“We thoroughly enjoyed the event, and each presentation had something of relevance to our organisation” Wedgwood
“ The Masterclass provided a good insight into the long journey required, it also showed that there are many potential solutions” United Biscuits
“A well structured seminar that raised and answered a lot of questions” Vets Now Ltd
“Very interesting day & a good introduction to what I am sure is a significant opportunity to Faccenda” Faccenda Foods
“a very informative event” George Wilkinson Ltd (Household goods manufacturer)
“An excellently organised event, very useful” the AA
“A really interesting and informative day” BAA
“The content of the course made you think how you could improve efficiency in your business” Scott Timber Limited
“A valuable course” GlaxoSmithKline
“There was great cross industry representation, with articulate and enthusiastic speakers”. Heinz
“A very enjoyable forum” Johnston Sweepers
“The forum had a good overall structure with a good variety of speakers” Kraft
“Very useful conference/seminar” Moog
“We found the forum rewarding and would recommend it to others” The Pall Corporation
Latest News
To find out more about the many services available from Working Time Solutions – including consultancy, software and Lean-ER itself – then please don’t hesitate to contact us or submit an information request and we shall be happy to find out how we can help. All our solutions start with talking and listening: we look forward to beginning the conversation soon.