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WORK Services™

Making the best use of time and resources can transform your business. The advanced software solutions we offer as part of our Lean Employee Resourcing (Lean-ER™) approach are designed to help do just that. But, just as crucial to the success of Lean-ER™ are our expert consultancy and support roles – or WORK Services™.

WORK Services™ complement the sophisticated WORK Suite™ software applications. The full range of services can be used separately or in combination according to the needs of your organisation, allowing us to help you deliver exceptional solutions for the planning and management of all types of working environments.

Make a difference with WORK Services™

Our comprehensive range of services can help transform your organisation by:

• Challenging the way you think about time and resources
• Providing alternatives to established and traditional ways
• Basing your future systems on real data and understanding
• Supporting you during the implementation of working time change
• Providing a structured methodology to achieve positive outcomes
• Supporting you and your systems into the future

Working time is not well understood and changes to workforce planning and management can be both complex and sensitive; it is important to get it right first time and to maximise your opportunity. With the guidance and support of our experienced consultancy and service delivery teams, the transition can be a smooth one with measurable benefits for everyone.

Getting started

Our start point is to provide, using established project management techniques, a clear project structure with defined scope and objectives. It’s important at this stage to be confident of executive leadership, who is to be involved and the priority of the project. We will discuss and agree with you your timescales, engagement strategies, the important data needed and the key responsibilities and actions required to ensure you get where you need to be.

Understand the issues

By understanding the current ‘as is’ situation we help you get to grips with the major issues at stake. Perhaps there is an unhealthy dependency on voluntary overtime; an agency arrangement that is wasteful, costly and does not provide the quality of labour you need; an absence from work problem or significant underutilisation of labour. Whatever the issue, clear understanding of the cause and vision of a more flexible and agile environment will underwrite the future of your project.

Understanding the data

Effectively meeting the labour requirements of your organisation will only truly come from an understanding of your demand and throughput requirements and how they change through the day, the week and on a seasonal basis. Process mapping, activity sampling and analysis of key business metrics such as overtime usage, absence rates, and labour cost data will all inform the process and we will work with you to ensure the data is understood and utilised to best effect in developing fit-for-purpose solutions.

Developing solutions

Using accurate data we help you and your stakeholders to build systems that will work cost effectively for you, are responsive and flexible for your customers and that provide acceptable shift patterns and predictable leisure time for your workforce. We help you to understand where the paybacks and benefits arise both quantitatively and qualitatively.

Transferring knowledge

Lean-ER™ is about challenging the way your organisation currently operates and offering innovative solutions that make a big difference to productivity, efficiency and work/life balance. Our objective is to make these solutions accessible to your organisation and to support and build the skills, experience and knowledge that you require to implement, manage and continuously improve on an ongoing basis. Our experience and skills are second to none and available to you.

Communicate and educate

For our Lean-ER™ approach to succeed, everyone needs to understand the new arrangements and their implications. We aim to educate and train all relevant staff, including senior management, supervisors and the workforce, so that everyone is on board and you start as you mean to go on. Clarity and engagement are key to the process of communication and change, and by reference to best practice and benchmarking we aim to bring all of your people to understand the rationale and the nature of the change.

Engaging with your workforce and representation

Early engagement and involvement is often a major factor in achieving implementation and establishing the ‘Win-win!’ for your project. Through openness and collaboration we aim to avoid the traditional triangle of solution, objection and compromise and achieve an outcome that works for and is accepted by all.

Supporting systems

As well as initial training, we offer ongoing support for all our software applications and modules including WORK Scheduling,™ WORK Management,™ WORK Time™ and WORK Employee Self Service.™ Helplines are there for your use and benefit whether it’s a consultancy, training or technical enquiry. Before any complex multi-user, multi-site network installation begins, experienced Working Time Solutions software engineers will carry out a thorough requirements analysis. We will then configure and set up your system to work in the way you want it to work, supporting your environment and providing the decision support and management information you need.

Continuously improving

Once implemented, your new Lean-ER™ working environment will remain dynamic and flexible, able to change as your business changes, and as improvements and efficiencies arise. By constantly monitoring and reviewing the system, fine-tuning and developing the way it works, it remains agile and able to support the demands of the business and its customers.

If you would like your organisation to become more profitable and responsive, simply get in touch with Working Time Solutions to find out how we can help.

To find out more about the many services available from Working Time Solutions – including consultancy, software and Lean-ER itself – then please don’t hesitate to contact us or submit an information request and we shall be happy to find out how we can help. All our solutions start with talking and listening: we look forward to beginning the conversation soon.